Blocked drains | Rill & Rook Drain Care

What a call-out assesses

Look at the problem first, then agree the work

The call-out covers attendance and assessment of the drainage problem you report. It tells you what is affecting the sink, toilet or outside drain, so that any clearance can be described and priced from what was found.

Clearance is not part of the call-out. It is priced separately after the assessment, and nothing starts until you have agreed the scope and the price.

Sinks

A sink that drains slowly or not at all

Kitchen, bathroom and utility sinks are all covered. When you get in touch, say which sink it is and what the water does when it runs, so the visit starts with the right fitting.

The assessment looks at the sink and the waste pipework serving it. If clearance is needed, you receive the quote before any work begins.

White plastic waste trap removed from under a sink and placed on a folded canvas cloth above a bowl — A sink trap taken off its pipework for inspection.

Toilets

A toilet that will not clear

Describe what the toilet is doing and which one it is, particularly in a property with more than one. Mention whether any other fitting in the property is also draining badly.

That detail helps separate a problem at one fitting from one further along the drain. The call-out assesses the reported problem, and any clearance is quoted afterwards.

Drain rods, plastic pipe sections, a coupling and a torch laid out in order on unbleached canvas — Rods, pipe sections, a coupling and a torch laid out on the bench.

Outside drains

Gullies, yard drains and covers

Say where the drain is, such as the back yard, the side passage or beside a downpipe, and what you can see at the surface. A note on whether the cover or grating is clear to reach helps us plan the visit.

Outside drains often need access through a gate, a shared passage or a neighbouring path. Put those arrangements in your request.

Square drain cover lifted from a paved yard beside a brick wall, with a shallow chamber below and rubber gloves on the slabs — A yard drain cover lifted to look into the chamber.

Call-out and clearance

Two separate steps, two separate prices

What the call-out covers and how clearance is priced
Blockage call-out	£80 including VAT. Covers attendance and assessment of the reported drainage problem.
Clearance work	Priced separately after the assessment. It is not included in the call-out.
Further investigation	Quoted after the assessment, if the problem needs it.
Before work starts	You agree the scope and the price first.
Where we work	Bristol, including Redland, Bishopston, Horfield, Easton and Bedminster.

What to include

What to put in your request

The affected fitting. Which sink, which toilet, or where the outside drain is, and what it is doing.
The postcode. The postcode of the property the blockage is at.
Access arrangements. How we get in, who will be there, and any gate, passage or parking points.

Requests are answered during working hours, and visits are confirmed directly with you.

Go to the request form

Landlords

Arranging entry with a tenant

If you let the property, you can name your tenant as the person providing access. Give their name and a contact number in the access section of the request, and say when they are usually home. We then confirm the visit directly with the person who will let us in.